SMartqueue system
WHAT PROBLEMS DOES IT SOLVE?
Long queues at attractions, food stands, or ticket booths remain one of the most common frustrations for theme park guests. Waiting in line eats into the time guests could be enjoying the park — often leading to lower satisfaction, fewer repeat visits, and missed sales opportunities.
From a management perspective, unbalanced crowd distribution, lack of real-time data, and inefficient line control make it hard to optimize both guest flow and staff allocation.
WHAT IS THIS TECHNOLOGY AND WHAT ARE THE BENEFITS?
SmartQueue is a virtual queuing system designed to reduce wait times, smooth guest flow, and enhance the overall park experience. Whether through mobile apps or on-site kiosks, visitors can reserve time slots for attractions — freeing them to explore, shop, or relax while they wait.
What it delivers in practice:
✅ Shorter lines and reduced guest frustration
✅ Increased time spent in shops, food areas, or secondary attractions
✅ More balanced crowd distribution across the park
✅ Enhanced accessibility and comfort for families, elderly guests, and groups
✅ Operational insights into peak times and visitor behavior
HOW DOES IT WORK?
Mobile reservation interface
Guests book ride slots through a mobile app — choosing from available time windows and receiving reminders when it’s their turn. The interface is intuitive and integrates seamlessly with other park features (map, notifications, tickets).
Self-service queue kiosks
For guests without smartphones, SmartQueue can also run on on-site terminals located at park entrances or attraction zones.
Real-time wait time display
Guests see live updates on queue lengths, wait times, and availability, helping them plan their day better — and reducing stress caused by uncertainty.
Operational queue dashboard
Staff access real-time dashboards with queue metrics, enabling them to make decisions on capacity, attraction pacing, and guest communication.
TECHNOLOGIES BEHIND THIS SOLUTION
⚙️ Mobile app integration – iOS & Android–ready guest interface for queue management
⚙️ Kiosk UI – on-site terminals with intuitive interaction design
⚙️ Real-time data engine – live tracking of wait times, queue sizes, and flow
⚙️ Analytics dashboards – for park managers to monitor and optimize guest movement
⚙️ CRM & ticket system integration – sync bookings, visitor IDs, and preferences
SmartQueue is more than a digital line — it’s a tool to create smoother experiences, smarter operations, and happier guests.
Free your visitors from waiting and turn downtime into discovery.
